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Suite 3, 157 Martin Street, Brighton VIC 3186

Independent evaluation of your service quality and customer experience

In a consumer choice market, service quality and customer experience counts.  Our Brand Detectives will provide you with candid feedback and actionable insights to enhance your services.


How Brand Detective Works

  • Brand Detective is a ‘mystery shopping’ solution for the employment and human service sectors.  
  • With lived experience of disability, mental illness and unemployment, our team of Brand Detectives offer authentic and reliable insights.
  • Brand Detective is customised to your needs – you choose the sites and regions that we visit, including those of your competitors. 
  • Your Brand Detective report will capture the information that’s important to you, to help your business stay ahead of the competition. 

How do customers see you?

Contact us today for an initial Brand Detective consultation.